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Frequently Asked Questions
GENERAL FAQ
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
Whether you are buying or selling, everything we deal in is 100% authentic. Our authentication process is 100% confirmed. Imitation or counterfeit brands will not be accepted and will be turned down, please do not bring any items that are not genuine, this is against the law.
Yes, we offer an authentication service for the items below incurring a small charge:
HANDBAGS
WATCHES
- JEWELERY
- EYEWEAR
Please note that should an item turn out not to be authentic, the FULL authenticity fee is still due and all postage costs will need to be paid by the customer.
CUSTOMER FAQ
Buying from us guarantees the purchase of an authentic product. Every item found on our site is guaranteed authentic. Each item is double or triple authenticated. We access our product from vetted sources and usually know the original origin of purchase, which substantially reduces the risk of fraudulent merchandise. Since we receive each item we sell, we inspect every item to verify authenticity and condition. Every Hermès Birkin and Kelly is authenticated by our supplier, by us and by at least one third party authenticator.
And each item carries our money-back guarantee in the event that a purchased item is found not to be authentic. Proof that the item is not authentic must come from one of the trusted authenticators listed in our Authentication section.
We normally accept all walk-ins, but during this unprecedented time, we recommend that everyone makes an appointment in advance. This allows us to limit the number of clients in the office at once, therefore, allowing us to focus fully on each individual.
SELLER FAQ
Our prices are incredibly competitive because they are based on the current market value. Nevertheless, you can rest assured of receiving the best price at Fashion & Co..
Yes. Most sellers are not looking for the instant cash option, we could store your valuables in our vault and keep them safe while we market them.
BUYOUT & CONSIGMENT
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
You can contact us through our contact page! We will be happy to assist you.
Privacy
Credit Card details are not stored our database or server and are processed through a secure SSL environment.
We may share your personal information with third-party vendors who help us provide our services to you, such as email providers, mail houses, shipping firms, companies that provide us with marketing services, and other such third parties, but such sharing is always done pursuant to a contract that requires the third party to protect the confidentiality of such information and which prohibits them from using the information for any other purposes.
We may also disclose your personally identifiable information as we believe is reasonably necessary to comply with law, regulation or other governmental authority, to determine your credit status or enable debt collection, initiate legal proceedings to recover losses of or otherwise protect our rights or property, or for insurance claim processing, or to prevent harm to yourself or others.
From time to time, we may make our list of registered Fashion & Co users available for use by select third-party companies whose products or services we believe may be of interest to our registered users. These third-party companies are only permitted to send limited email or postal mailings to our registered users regarding the company’s products or services. Our users’ contact information is provided to a company who manages this process and arranges for the messages to be sent, and is not provided to the third-party advertiser. If you prefer to have your name withheld from receiving email and postal mail from these third-party advertisers, please contact us at concierge@fashionandco.com and let us know.
Lastly, in the event we merge with another company, or we or our assets are acquired by another company, your personally identifiable information would likely be among the assets transferred or shared with such other company. We may disclose Personal Information we collect from you if required to do so by law or in the good-faith belief that disclosure is necessary (a) to obey the law or comply with legal process served on us or our affiliates; (b) to protect and defend our rights or property or the rights or property of other users of our Site; or (c) to act in an emergency to protect the personal safety of users of our Site or the public.
Some of the advertisements you see on the Site are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers. These third parties may collect information about you and your online activities, either on the Site or on other websites, through cookies, web beacons, and other technologies in an effort to understand your interests and deliver to you advertisements that are tailored to your interests. Please remember that we do not have access to, or control over, the information these third parties may collect. The information practices of these third parties are not covered by this privacy policy.
We are not responsible for how these other companies or organizations collect, use, disclose, or secure the information that you provide them. If you choose to access a third party Site linked to our Site, you do so at your own risk and subject to any terms of service or privacy policy (if any) associated with such third party Sites.
By providing any Personal Information to Fashion & Co, all users, including, without limitation, users in the Middle East countries, fully understand and unambiguously consent to this Privacy Policy and to the transfer of such Personal Information across international borders in accordance with Fashion & Co standard operations, including the collection, storage, and processing of such information in the Middle East countries.
ADDITIONAL QUESTIONS, COMPLAINTS & INQUIRIES.
You need further information regarding our company, have a question or want your complaint to be addressed, please write to us at info@fashionandco.com
Or Visit Our Contact Us Page
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Still can’t find what you need? You can message us and we will get back to you promptly.